Ask and Help

Orders & Shipping

Where is my order?

Once your order is confirmed, you will receive a confirmation email.
As soon as your order is shipped, a tracking number will be sent to you by email.
You can track your package directly using the link provided.

What are the delivery times?

Our average delivery times are 7 to 14 business days, depending on your country and the carrier.

Can I modify or cancel my order?

Yes, as long as your order has not yet been shipped.
Please contact us as soon as possible at pmeplus51@gmail.com.

Payment & Returns

What payment methods do you accept?

We accept payments via:

• Credit card (Visa, Mastercard)

• Apple Pay / Google Pay (when available)

Can I return a product?

Yes. You have 14 days after receiving your order to request a return, provided the product is unused.

When will I be refunded?

Refunds are processed within 5 to 10 business days after the return has been approved.

Products & Usage

How do I use hair fibers?

• Apply to dry hair

• Lightly sprinkle onto thinning areas

• Gently tap to distribute evenly

• Fix with a spray if needed

• Easily removed with shampoo

What are hair fibers used for?

They visually conceal thinning areas and provide an instant appearance of increased hair density.

Is this a treatment for hair loss?

No. Our products are cosmetic.
They do not treat the cause of hair loss but improve the visual appearance of hair.

BaldApp & Hair Care Routine

Are the products compatible with BaldApp?

Yes. Our products are designed to complement a BaldApp hair care routine, especially for improving daily appearance.

Which product should I choose for my situation?

If you are unsure, we recommend using the BaldApp diagnosis or contacting us directly.

Contact & Support

How can I contact support?

You can reach us at: pmeplus51@gmail.com

Response time

We usually respond within 24 to 48 business hours.

Security & Privacy

Is my data secure?

Yes. All transactions are secure, and your personal data is never shared.